RETURN & EXCHANGE POLICY
A. RETURN & EXCHANGES ARE ONLY FOR MANUFACTURER FAULT. STRICTLY NO SIZE EXCHANGE AS EACH PRODUCT IS GIVEN WITH A MEASUREMENT CHART FOR REFERENCES.
Our policy lasts 5 days upon the item received. Unfortunately we can’t offer you a refund or exchange, after 5 days since your item received. To be eligible for a return, your item must be unwashed, unaltered, unworn and in the same condition that you received it. It must also be in the original packaging and internal labels must be intact. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then will be refunded in the form of credit of the value of items bought. An email notification will be sent to you once your credit has been updated.
C. LATE OR MISSING FUNDS
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info firstname.lastname@example.org
D. SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiry email@example.com and send your item to:
As-Syifaa’ Anggun Exclusive
1-G-11 Pelangi Square
Jalan Wawasan 2
Taman Wawasan Jaya
34200 Parit Buntar, Perak.